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Business Analyst
Id: #QV4016
Seattle, WA

Experience - 9 Years

Education

Associate Degree

Skills and Experience

  • Background in business analysis, root-cause analysis, process analysis, and data analysis.
  • Experience working on software development life cycle (SDLC) projects for enterprise resource planning (ERP) systems and from requirements gathering through deployment.
  • Familiarity with Waterfall and Agile methodologies, as well as project management tools including JIRA.
  • Technical writing and editing experience with functional and non-functional requirements, software specifications, process documents, knowledge articles, and training materials.
  • User Experience (UX) and User Interface (UI) design experience for web applications with both standard and mobile clients, including wireframes and interactive software mockups.
  • User Acceptance Testing experience including writing test scripts, conducting UA testing, and providing sign-off prior to deployment.
  • Advanced MS Excel user including Pivot Tables, Macros, VLOOKUP, INDEX/MATCH, nested IF statements, large data sets.
  • Advanced Microsoft Office User (Word,
  • PowerPoint, Access, SharePoint, Excel, Visio)
  • Experience developing and executing training plans and creating corresponding training materials including manuals, modules, and videos.
  • Extensive customer service background with excellent written and oral communication skills, soft skills, and escalations experience.
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