17 years of project management experience with large cross-functional networking. Customer service-oriented, results-driven professional with extensive experience in the telecommunications industry.

Education

• Doctor of Business Administration
• Master of Business Administration
• Master of Engineering
• Bachelor of Civil Engineering

Skills and Experience

• Managed projects of various sizes, types, and complexity to meet project budget, schedule, and resource objectives. Experienced in negotiating, managing, and monitoring vendor contracts as well as communicating and enforcing policy.
• Created, maintained, and improved customer relationships by developing and implementing policy and process improvements for increased performance, productivity, and communication.
• Designed solutions to meet customer requests. Excellent problem solving, troubleshooting, and root cause analysis.
• Familiar with Jira, MS Teams, MS project.
• Certifications:
  • PMI-Agile Certified Practitioner (PMI-ACP) since 2018
  • Project Management Professional (PMP) since 2003
  • Project Management Institute Member since 1999
  • Sigma Beta Delta International Honor Society for Business, Management & Administration 2015