2 years of experience as an IT professional, IT Analyst, and Computer Technician. An analytical problem-solver offering technical, network support, and customer service.

Education

BS - Applied Computing

Skills and Experience

• Slack, Zoom, MS Office, Zendesk, Active Directory, Clerical, Research & Analytical, Help Desk, Microsoft Office, MacOS, Computer Networking, IT Support, Customer Service, Operating Systems, Network Support, Software Troubleshooting, Technical Support, Technical Writing, Basic Graphic and Web Design, Basic Programming.
• Served as the primary support and technical liaison.
• Conducted research and analysis for new or existing technology solutions and provide basic user consulting.
• Performed basic system service and account management.
• Contributed to technical documentation, training, policies, procedures, and standards.
• Ensured inventory management, storage, and routing to customers.
• Provided solutions in networking & maintenance of all office technology.
• Installed custom-tailored Windows-based desktop systems for individual personnel.
• Managed inventory of all MIS equipment, including scanners, printers, and all PCs.
• Generated reports for MIS Director on a regular basis.