Skills and Experience

• Dedicated and direct Tier I and II software and hardware support, remotely or desk-side
• Imaging, reimaging, maintenance, tracking, and deployment
• Mac OS and Windows OS, devices, and peripherals
• Documents and reports all service requests and their outcome, following standard procedures and practices
• Help Desk call center experience- phone etiquette, CMS, direct customer support, and mobile device support
• Ability to create strong relationships with customers that focus on trust and excellent service
• Skills: Mac OS, Windows, Jira, Confluence, Linux, Help Desk Support, Troubleshooting, Diagnosing Software, Microsoft Office Suite, CMS, Web Design, HTML, CSS, Computer Hardware, AWS (basic knowledge), Adobe Creative Cloud, Technical Training