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IT Support Technician

Id: #QV4039
Sumner, WA

Experience  2 Years

Skills and Experience

  • Dedicated and direct Tier I and II software and hardware support, remotely or desk-side
  • Imaging, reimaging, maintenance, tracking, and deployment
  • Mac OS and Windows OS, devices, and peripherals
  • Documents and reports all service requests and their outcome, following standard procedures and practices
  • Help Desk call center experience- phone etiquette, CMS, direct customer support, and mobile device support
  • Ability to create strong relationships with customers that focus on trust and excellent service
  • Skills: Mac OS, Windows, Jira, Confluence, Linux, Help Desk Support, Troubleshooting, Diagnosing Software, Microsoft Office Suite, CMS, Web Design, HTML, CSS, Computer Hardware, AWS (basic knowledge), Adobe Creative Cloud, Technical Training
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